Domestic & International Shipping
Our New Zealand based warehouse operates Monday to Friday during standard business hours, except on public holidays at which time our warehouse will be closed. In these instances, we will take steps to ensure shipment delays are kept to a minimum.
Delivery Timeframes
New Zealand:
Standard New Zealand delivery to major cities within the North Island is typically next day from when your order is dispatched from our warehouse. For South Island and rural areas please allow for 2 -3 business days from when your order is dispatched from our warehouse.
We deliver via a tracked courier service. Once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner: Aramex.
Shipping rates are calculated at point of purchase. QUARTERPAST reserves the right to change the freight charges without notice.
Dispatch Timeframes
QUARTERPAST orders are usually dispatched the next working day but can take up to 4 days, depending on order volume.
Orders placed after 4pm on a Friday or on the weekend will be dispatched the following Monday or first available business day.
Orders placed within two days of a public holiday or during busy sale periods may take up to an additional five days to be delivered.
Freight Charges
Freight charges are subsidised by QUARTERPAST to give you the best price possible. However, in the case where local taxes, duty and additional transit charges apply these will need to be paid by the customer or may be on charged.
QUARTERPAST reserves the right to change the freight charges without notice.
Delivery Address & Conditions of Delivery
We are unable to offer courier services to a PO Box. All deliveries need to be to a physical location.
By ordering via www.quarterpast.com you grant QUARTERPAST and our couriers the Authority To Leave (ATL) orders at the address provided, whether attended or not.
You also release QUARTERPAST from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
Change of Delivery Address
Unfortunately we are unable to change the address once the order has been marked “completed”.
Parcels Damaged in Transit
If you find a parcel is damaged in transit, please take the following actions:
- Take a photo of the damaged product
- If possible, please reject the parcel from the courier.
- Contact our customer care team by clicking here or send us an email at orders@quarterpast.com. Our team will get in touch with you to make further arrangements.
Weight Limit & Bulk Orders
We have a weight limit per order.
For bulk orders, please click here to contact us or send us an email at orders@quarterpast.com and we will assist you.