SHIPPING POLICY

Domestic Shipping

Our NZ & UK warehouses operate Monday to Friday during standard business hours, except on public holidays at which time our warehouse will be closed. In these instances, we will take steps to ensure shipment delays are kept to a minimum.

New Zealand Delivery & Charges:

Standard New Zealand delivery to major cities within the North Island is typically next day from when your order is dispatched from our warehouse. For South Island and rural areas please allow for 2 -3 business days from when your order is dispatched from our warehouse.

We deliver via a tracked courier service. Once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner: Aramex.

Shipping rates are calculated at point of purchase. QUARTERPAST reserves the right to change the freight charges without notice.

United Kingdom Delivery & Charges:

Standard United Kingdom delivery to major cities is typically 2 -5 days from when your order is dispatched from our warehouse.

We deliver via a tracked courier service. Once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner: Hermes.

Shipping rates are calculated at point of purchase. QUARTERPAST reserves the right to change the freight charges without notice.

Australia and USA Delivery:

Refer to the International Shipping Section for details.

Current Delivery Delays:

Please plan ahead and allow addtional time for your order to arrive. This is due to exceptional volume increases in courier networks and the implementation of additional COVID-19 health & safety measures by all of  our courier partners. 

Dispatch Timeframes:

QUARTERPAST orders are usually dispatched next working day but can take up to 4 days depending on order volume. Orders placed after 4pm on a Friday or on the weekend will be dispatched the following Monday or first available business day.

Orders placed within two days of a public holiday or during busy sale periods may take up to an additional five days to be delivered.

International Shipping

QUARTERPAST currently offers tracked international shipping to Australia and the United States.

Australia Delivery:

Please allow 7 – 10 business days from when your order is dispatched from our warehouse.

We deliver via a tracked courier service. Once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partners: NZ/Austrlia Post.

USA Delivery:

Please allow 10 – 15 business days from when your order is dispatched from our warehouse.

We deliver via a tracked courier service. Once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partners: DHL.

Freight Charges:

International freight charges are subsidised by QUARTERPAST to give you the best price possible. However, in the case where local taxes, duty and additional transit charges apply these will need to be paid by the customer or may be on charged.

QUARTERPAST reserves the right to change the freight charges without notice.

Delivery Address & Conditions of Delivery

We are unable to offer courier services to a PO Box. All deliveries need to be to a physical location.

By ordering via www.quarterpast.com you grant QUARTERPAST and our couriers the Authority To Leave (ATL) orders at the address provided, whether attended or not.

You also release QUARTERPAST from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.

Change of Delivery Address

Unfortunately we are unable to change the address once the order has been marked “completed”.

Parcels Damaged in Transit

If you find a parcel is damaged in transit, please take the following actions:

  1. Take a photo of the damaged product
  2. If possible, please reject the parcel from the courier.
  3. Contact our customer care team by clicking here or send us an eamil at orders@quarterpast.com. Our team will get in touch with you to make further arrangements.
Weight Limit & Bulk Orders

We have a weight limit per order.

For bulk orders, please click here to contact us, and we will assist you.

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