QUARTERPAST LOGO

FAQ

Where does the name “QUARTERPAST” come from?

QUARTERPAST was designed on the adage “¼ past the hour is time to take a break, sit down and relax” which is why our logo looks like a CUP being viewed from above, where the cup arm is pointing to the number “3” on the clock, representing ¼ of an hour.

Can I recycle my bottles?

At QUARTERPAST we are fully committed to the environment and are always looking for better ways to make a difference.

Our bottles and caps are 100% recyclable. All you need to do is remove the labels and rinse the bottles.

What is the shelf life on your products?

Hot Chocolates: 12 months (1 month once opened)

Tea Infusions: 12 months (3 months once opened)

Iced Coffee Concentrate: 12 months (3 months once opened)

Coffee Syrups: 18 months (3 months once opened)

Chai Concentrate:  18 months (3 months once opened).

Where is QUARTERPAST based?

We are proudly crafted and based in New Zealand.

Do I need to refrigerate my products after opening?

No, you don’t. Just make sure you keep the products in a cool dry place and away from direct sunlight.

How to use QUARTERPAST?

All of our products are designed to be diluted with a 9:1 ratio. This means: fill 10% of your cup/mug/glass with QUARTERPAST, top the remaining 90% with liquid (water, milk, coffee), stir to combine and enjoy!

Why sugar?

Our products are made using natural cane sugar, which is the best form of natural preservative and a better way to taste food when compared to artificial sweeteners. Because our products are super concentrated, you only need a small amount diluted into liquid (9:1 ratio) which means less sugar per serve.

Why do you use preservatives in your products?

At QUARTERPAST, we are all about flavour, taste, and quality. Our products are made by cold brewing simple, honest ingredients to deliver true flavour.  We use minimal preservative to make sure our products are shelf stable so you can experience delicious flavours and high quality every time.

Why do I see colour variations on your tea infusions?

Our tea infusions are made using real fruit sourced all year round which may cause some variation in colour due to seasonality.

Where do you ship to and how can I track my order?

We currently ship to Australia, New Zealand, the United Kingdom and United States. However, if you are shopping from a different country, please contact us to request a shipping quote.

Once your order has been processed, you will receive an email notification which will include your tracking number and a link to our shipping partner’s website.

How long does it take for my order to arrive?

AUSTRALIA: 3-5 business days

NEW ZEALAND: Overnight for North Island. 2 business days for South Island and Rural Deliveries

UNITED KINGDOM: 5-10 business days

UNITED STATES: 5-10 business days

Please note volume has increased in the courier networks due to COVID-19, and our delivery partners have implemented additional processes to keep their staff and community safe – this may result in additional time for your order to arrive.

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