FAQ

Where does the name “QUARTERPAST” come from?

QUARTERPAST was designed on the adage “¼ past the hour is time to take a break, sit down and relax” which is why our logo looks like a CUP being viewed from above, where the cup arm is pointing to the number “3” on the clock, representing ¼ of an hour.

Can I recycle my bottles?

At QUARTERPAST we are fully committed to the environment and are always looking for better ways to make a difference.

Our bottles and caps are 100% recyclable. All you need to do is remove the labels and rinse the bottles.

What is the shelf life on your products?

Best Before Dates:

Best before date will vary upon receipt of order.

We endeavour to not send any products with a best before date of less than two months’ from the date it is dispatched from our warehouse.

NOTE: This excludes clearance promotions. Shorter best before dates will be highlighted in the promotion’s T&Cs, which can be found on our Terms of Service page.

Total Shelf Life From Date of Manufacture:

Hot Chocolates: 12 months

Tea Infusions: 12 months

Iced Coffee Concentrate: 12 months

Coffee Syrups: 18 months

Chai Concentrate: 18 months

Mixers: 12 months

Milkshakes: 12 months

Where is QUARTERPAST based?

We are proudly crafted and based in New Zealand.

Do I need to refrigerate my products after opening?

No, you don’t. Just make sure you keep the products in a cool dry place and away from direct sunlight.

How to use QUARTERPAST?

All of our products are designed to be diluted with a 9:1 ratio. This means: fill 10% of your cup/mug/glass with QUARTERPAST, top the remaining 90% with liquid (water, milk, coffee), stir to combine and enjoy!

Why sugar?

Our products are made using natural cane sugar, which is the best form of natural preservative and a better way to taste food when compared to artificial sweeteners. Because our products are super concentrated, you only need a small amount diluted into liquid (9:1 ratio) which means less sugar per serve.

Why do you use preservatives in your products?

At QUARTERPAST, we are all about flavour, taste, and quality. Our products are made by cold brewing simple, honest ingredients to deliver true flavour.  We use minimal preservative to make sure our products are shelf stable so you can experience delicious flavours and high quality every time.

Why do I see colour variations on your tea infusions?

Our tea infusions are made using real fruit sourced all year round which may cause some variation in colour due to seasonality.

Where do you ship to and how can I track my order?

We currently ship to Australia, New Zealand, the United Kingdom and United States. However, if you are shopping from a different country, please contact us to request a shipping quote.

Once your order has been processed, you will receive an email notification which will include your tracking number and a link to our shipping partner’s website.

How long does it take for my order to arrive?

AUSTRALIA: 3-5 business days

NEW ZEALAND: Overnight for North Island. 2 business days for South Island and Rural Deliveries

UNITED KINGDOM: 5-10 business days

UNITED STATES: 5-10 business days

Please note volume has increased in the courier networks due to COVID-19, and our delivery partners have implemented additional processes to keep their staff and community safe – this may result in additional time for your order to arrive.

Are your products Vegan Friendly?

Although we don’t have any official certifications, most of our range can be considered vegan-friendly. Please see below which of our ranges can be considered vegan-friendly:

Hot Chocolates

Mixers

Coffee Syrups

Chai Concetrate

Iced Coffee Concentrates

Milkshakes

 

NOTE: ALL OF OUR TEA INFUSIONS CONTAIN HONEY, SO THESE ARE NOT VEGAN-FRIENDLY

Do your products contain Gluten?

Although we have not tested our products, we can confirm we do not use ingredients containing gluten in any of our facilities, nor are we aware of any cross-contamination at suppliers’ facilities.

Are your products Halal?

Please contact our team via our contact form to get clarification on which products are halal or non-halal.

Are you in supermarkets?

Yes, we are in supermakets across New Zealand and Australia.

New Zealand: New World, Pak N Save, Countdown, Fresh Choice, 4 Square.

Australia: Woolworths

Range availability will vary depending on your location.

If you cannot find any QUARTERPAST products in your local supermarket, please make sure to ask them to bring QUARTERPAST in, as this really helps with ranging.

If you need more information on which supermarkets to find us in, please reach out to us via our contact page.

Order has FAILED but bank shows "payment taken"

When your order has failed it will NOT take money out of your account and instead it will block the payment. This normally happens because our payment system has found something wrong with your card or bank.

When this happens, you may see a line on your bank statement that says “PENDING PAYMENT FROM QUARTERPAST.” This means your bank is yet to understand that our system has blocked your payment.

This will clear from your bank statement within 1-2 business days, please allow this time for it to clear. Please rest assure no money will be taken from your account, as our system has blocked your payment from going through.

Please try making the purchase using a different card.

If for some other reason this has not cleared, please contact us and we will work with you to resolve this.

Is there any sugar-free option?

Not at this stage, but we never say “never.”

Do you offer caffeine-free options?

Yes, we do indeed.

All of our tea infusions, hot chocolates, mixers, milkshakes and chai are naturally free from caffeine.

In addition, we also have a delicious decaf iced coffee concentrate which is identical in flavour to our caffeinated version! It’s delicious and we worked tirelessly to get it perfect! Make sure you check it out 🙂

Where can I find your nutritional panels?

All of our nutritional panels can be found on the page of the specific product you’re looking for.

There are three TABS (Description, Additional Information, Nutrition), the nutritional panel can be found under the NUTRITION tab.

If you have any questions, please make sure you reach out via our online contact form.

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